Job posted on: 18 Oct, 2022 Close on: 24 Oct, 2022
Job Purpose
The job holder is responsible for managing the HR and Admin Unit at SCEGA including HR development and operations to attract, retain, develop, and serve employees. And also responsible for including facilities management, general services, documentation and archiving, travel support, transportation and customer service ensuring timeliness and accuracy in order to satisfy employees and customers.
Specific Operational
• Manage the update of SCEGA organization structure and functional and individual roles and responsibilities in coordination with departments to ease the implementation of strategy
• Develop employee migration strategy, plan, and governance to ensure smooth migration to the new/ updated structure or role identification during additions to SCEGA
• Develop the manpower planning framework and tools and develop and manage the implementation of SCEGA annual manpower plan based on workload drivers, plans, projects and inputs from departments to have the needed capacity to execute strategy
• Develop and continuously update competency framework and dictionary to identify required behaviors and skills needed to execute jobs properly and realize objectives
• Develop succession plans for critical positions and a career path for common positions
• Manage the development and implementation of a recruitment plan to satisfy HR needs in line with the manpower plan and national employment program
• Participate in the interviewing process with key positions using a competency-based approach and manage negotiations of job offers when required
• Develop the learning and development framework and tools to ensure proper development and growth of employees
• Manage training needs analysis and the development of a training plan, budget and calendar to address performance gaps and enhance competencies
• Partner with local and international training service providers and manage the delivery of development programs as per the approved training plan to address competency gaps
• Develop and implement a performance management system for all employees, linking results to development and reward, promoting a high-performance culture
• Develop and continuously update grading and reward structure ensuring competitiveness and equity
• Ensure timely and accurate administration of all employee services and procedures including attendance, leave, payroll, government relations, employee requests, insurance, end-of-service, etc.
• Ensure the continuous update of employees' records with information and documents
• Resolve escalated employees’ grievances, complaints or misbehavior in line with disciplinary policies and procedures
• Manage SCEGA facilities management services (i.e. mechanical, electrical, fire/life safety, plumbing, etc.) either through contractors or in-house ensuring timely and proper operations, maintenance and repair
• Manage cleaning services either through contractors or in-house ensuring the cleanliness of SCEGA premises and offices
• Manage catering services either through contractors or in-house ensuring satisfaction of employees and guests and timeliness of food and beverage orders
• Manage the safety and security of SCEGA employees, guests and facilities either through contractors or in-house
• Manage secretarial services and administrative support (i.e. calls and emails, operating office equipment, coordinating meetings) to concerned Managers ensuring accuracy and timeliness according to policies
• Manage travel and logistics services (visas, tickets, accommodation, transportation) for visitors and employees ensuring effective operation support while maintaining cost-effectiveness
• Manage driving and delivery services of SCEGA guests and documents in an efficient and timely manner ensuring abidance to traffic and transportation regulations
• Manage customer service ensuring customer queries and complaints are being resolved in a timely and efficient manner ensuring service quality and satisfaction.
Education, Skills and Certifications
• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Arabic language is a must.
• English language is a must.
Experience
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• 7+ years of relevant experience with at least 3 years of experience in a managerial role
• Experience in HR planning, recruitment, training, employee performance management and employee relations
• Previous experience in hospitality or tourism or MICE industry is preferred
