The purpose of the service level agreement
Determining the duration of all services provided by the SECB and clarifying to the beneficiaries in addition to determining the method of escalation in case of not completing the service on time
Providing communication channel
The Portal Administration is committed to interact and respond to the inquiries received through
(We Hear You) page.
Service working hours
During official working hours (Sunday - Thursday from 8:00 am - 4:00 pm)
Escalation procedure
If the requested service not copleted within the time limit specified in the schedule below, the applicant can escalate by clicking on Apply Now.
the application will be forwarded to the person in charge.
| # |
Service |
Response Time |
| 1 |
Registration |
Instantaneous (Direct) |
| 2 |
Updating user profile |
4 working hours |
| 3 |
Consumer Goods Exhibitions |
7 working days |
| 5 |
Trade Fair Exhibition |
7 working days |
| 4 |
Product Introduction Exhibitions |
7 working days |
| 6 |
Charity Exhibition |
7 working days |
| 7 |
Conference\Forum\Symposium |
7 working days |
| 8 |
Convention |
7 working days |
| 9 |
Training Course\Workshop\Meeting |
5 working days |
| 10 |
Lectures |
7 working days |
| 11 |
Edit an event |
24 working hours - 5 working days |
| 12 |
Cancel an event |
24 working hours |
| 13 |
Visa authentication service |
48 working hours |
| 14 |
Speakers approval |
7 working days |
